Supporting the rapid growth of Litify the leading legal practice management platform built on Salesforce.com
Overview
Custom implementation
Litify is a successful startup in the growing field of management automation designed exclusively for legal professionals and law practices. Over 60 US-based legal service providers of varying sizes use Litify's Salesforce-powered web and mobile products to streamline their workflows.
Rapid growth made it difficult for Litify to keep up with increasing demand for their services without trading off product quality and development speed. In order to meet and exceed the high expectations of their clients, the company decided to outsource a part of its Salesforce support and implementation teams. This was how Coral Team became an integral part of Litify's delivery model.
Challenge
The initial success of Litify's product led to a very rapid expansion of its user base. Delivering smooth implementations and reliable support services for both current and prospective customers required greater access to Salesforce experts. Rather than expanding its in-house team, Litify tapped into a pool of contractors, with Coral Team being on the short list.
Our reputation for reliability and CRM expertise made us an excellent choice to consider and we were up for the challenge, jumping right into a major implemenetation alongside Litify's core team.
Solution
Kickoff
Our collaboration with Litify evolved from standard Salesforce support to active involvement in developing and customizing Litify modules for specific clients. This required expanding our team and deepening our expertise in Salesforce and Litify products in a short timeframe.Scaling
Within the first year, our team expanded tenfold. Our focus on Litify centered on two crucial areas: integrating the platform into law firms' existing infrastructure and providing top-tier customer support.Key services delivered
Integrations
We integrate Litify with third-party tools popular within the client's target market, such as:Other services delivered
Configuration and customization
Our assistance has been vital in helping Litify keep their current customers and attract new ones by customizing Litify apps like Intakes, Matters, and Parties to fit each customer's unique needs, creating new Salesforce flows, processes, and reports to streamline their operations and decision-making.Results
Faster delivery
Coral Team played a vital role in Litify's operations, facilitating numerous implementations and bolstering customer support. Thanks to the time difference between our headquarters in Poland and Litify in the U.S., we were able to ensure round-the-clock operations. With an expanded team, we were well equipped to support more customers and manage an increasing workload in product development.More than a vendor
On top of providing technical support and coding, we have become a part of Litify's core development team, actively helping shape the path their technology takes moving forward. Our intimate level of engagement with the product facilitates pointing out software improvement opportunities and bottlenecks ‒ often before the client can spot them.What we've learned
During this project, we amassed extensive expertise within the legal domain, enhancing our technological stack with innovative tools and components. Moreover, Coral Team has garnered invaluable experience through seamless integration into another company's delivery pipeline.What the client says
Professional Services (LPS) Lead
